Refund and Return Policy for Frostnarii

Effective Date: January 6, 2025

At Frostnarii, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your product, we offer a clear and straightforward 30-day return and refund policy. Please read the following guidelines to ensure your return process is as smooth as possible.

1. Return Eligibility

You may return any item purchased from Frostnarii within 30 days from the date of receipt, provided that:

  • The item is unused, in its original condition, and in its original packaging.
  • You provide a valid proof of purchase, such as an order number or receipt.
  • The item is not a customized or personalized product, as these are not eligible for returns or refunds.

2. Non-Returnable Items

The following items are not eligible for return:

  • Custom-made or personalized watches
  • Watches that have been worn, damaged, or altered in any way
  • Gift cards, if applicable
  • Any items purchased on final sale

3. How to Return an Item

To initiate a return, please follow these simple steps:

  1. Contact Us: Email our customer support team at info@frostnarii.com with your order number, the product(s) you wish to return, and the reason for the return.

  2. Return Authorization: Once we receive your return request, we will review it and provide you with detailed instructions on how to return the item(s). We may also issue you a Return Authorization Number for tracking purposes.

  3. Pack the Item: Carefully pack the item in its original packaging to prevent damage during transit. Make sure the product is unused and in resellable condition.

  4. Ship the Item Back: Use a reliable shipping method with tracking to return the product to us. You will be responsible for the return shipping costs unless the return is due to a defect or an error on our part.

4. Refund Process

Once we receive your returned item and confirm that it meets the eligibility criteria, we will issue a refund to the original payment method used for the purchase. Refunds typically take 5-7 business days to process after the return is received.

  • Refund Method: The refund will be issued to your original form of payment. If you paid via credit/debit card, the refund will be credited back to your card. If you paid via PayPal, the refund will be sent to your PayPal account.
  • Refund Amount: The refund will be for the purchase price of the item(s) only. Shipping fees are non-refundable, except in cases of faulty or incorrect items.

5. Exchanges

If you would like to exchange an item for a different size, color, or style, please follow the return process above and place a new order for the item you wish to receive in exchange. The exchanged item must be returned within the 30-day window in its original condition.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@frostnarii.com with your order number and photos of the damage. We will cover the cost of return shipping and offer either a replacement or a full refund, depending on your preference and product availability.

7. Late Returns

Returns received after the 30-day window will not be accepted. Please ensure that your return request is made within this time frame.

8. International Returns

For international returns, please follow the same return process as described above. However, you will be responsible for any return shipping fees, customs duties, or taxes incurred.

9. Contact Us

If you have any questions about our Refund and Return Policy or need assistance with a return, please do not hesitate to reach out to us:

We are here to assist you from Monday to Friday, 9 AM to 5 PM EST.

Conclusion

Your satisfaction is our priority, and we aim to make your shopping experience with Frostnarii as easy and enjoyable as possible. If you have any questions or concerns, don’t hesitate to reach out—we are committed to ensuring that you are completely satisfied with your purchase.

This Refund and Return Policy ensures transparency and clear instructions for your customers, making it easy for them to understand your return process. It is also designed to be SEO-friendly, ensuring your website complies with relevant guidelines. Let me know if you’d like to make any further adjustments!